Thank you for choosing SHA Stocx for your online shopping needs. We strive to provide a seamless and enjoyable shopping experience, including a transparent and straightforward shipping process. Please review our shipping policy below to understand how we handle the shipment of your orders.
1. Processing Time:
- All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive an email notification once your order has been processed and is ready for shipment.
2. Shipping Rates:
- We are pleased to offer free shipping on all orders delivered to addresses within the United States, Canada, and the United Kingdom. For international orders and other regions, shipping charges are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at the checkout before completing your purchase.
3. Shipping Carriers:
- We partner with reputable carriers to ensure reliable and timely delivery of your orders. The shipping carrier will be determined based on your location and the shipping option you select at checkout.
4. Shipping Methods and Delivery Time:
- We provide complimentary standard shipping for all orders. The estimated delivery time for standard shipping is typically 10 to 15 business days from the date of order processing (excluding weekends and holidays). Please note that these are estimated delivery times, and actual delivery may vary depending on factors beyond our control, such as customs clearance and unforeseen weather conditions.
5. International Shipping:
- SHA Stocx is proud to offer international shipping. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer.
6. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
7. Order Changes and Cancellations:
- Once an order is placed, changes to the shipping address or cancellation may not be possible. Please double-check your shipping information before completing your purchase.
8. Lost or Damaged Packages:
- In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team Support@shastocxs.com within 7 days of receiving your shipping confirmation email. We will work with the shipping carrier to investigate and resolve the issue.
9. Holiday Shipping:
- During peak seasons or holidays, shipping times may be longer than usual. We appreciate your patience and understanding during these busy periods.
By placing an order with SHA Stocx, you agree to the terms outlined in this shipping policy. If you have any questions or concerns, please contact our customer support team at Support@shastocxs.com.