We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We accept returns only for items that are damaged, defective, or incorrect upon receipt.
Return Process
To start a return, you can contact us at Support@shastocxs.com. Please note that returns will need to be sent to our warehouse.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at Support@shastocxs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
No Returns for Personal Reasons
Please note that returns are not accepted for personal reasons or change of mind.
No Refunds During Processing and Transit
Please note that refunds will not be allowed or accepted during the order processing and transit period.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@shastocxs.com.
